Privacy Policy

Our commitment to your privacy

The Healthy Active Pet Pty Limited (we” or us”) recognise/s that your privacy is very important to you and we are committed to protecting your personal information.

This policy applies to personal information we handle about our members, subscribers, customers, visitors to our website users of services we may from time to time provide, and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information.

By accessing our website, purchasing our products or using our services, you agree to be bound by the terms of this privacy policy.

The kinds of information we collect

The kinds of personal information we collect may include your name, address, sms number, telephone number, e-mail address, as well as information about your pets, nutrition and pet activity. We may also collect bank details and credit card details via our third party payment and customer management providers. Ultimately, the kinds of personal information we collect will depend on the dealings you have with us.

If you operate a social media or other online account, we may collect your user name associated with that account, and any other information or content you have made public in connection with that account. Such information or content may include personal information.

We may also collect information about your interests and preferences, other demographic information such as your gender, age and location. We may also collect anonymous information such as your IP address, browser type, and other software or hardware information. 

You can choose not to provide your personal information to us, but generally the information we request from you is required in order for us to provide you the goods and services we offer.

SMS marketing

By entering your phone number and submitting via a form on our site, you consent to receive marketing text messages (such as promotion codes and cart reminders) from Healthy Active Pet at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. 

How we collect information

Generally we collect personal information when you voluntarily provide it to us, for example:

  • when you contact us or subscribe to our services by telephone, sms, email or via our website;
  • when you update an on-line profile or subscription that includes personal information such as your name and contact details; and
  • when you enter your personal information into forms, surveys or questionnaires on our website.

We may also collect personal information through publicly available records, such as from social media.

Our website may use cookies” (these are files that are implanted in your hard drive by some websites to store information about your web use patterns) to enhance or personalise our website services. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while youre browsing our website. We do not store persistent cookies on your computer.

Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the Help” menu of your browser to learn how to change your cookie preferences. If you disable the use of cookies on your web browser or remove or reject specific cookies from our web site or linked sites then you may not be able to gain access to all of the content and facilities in those web sites.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its IP address,” and is sent automatically each time you access any Internet site. From a computers IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

When you read, browse or download information from our web site, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, and any information downloaded.

Finally, we may also use web beacons to track the visiting patterns of individuals accessing our Website. Web beacons are images that originate from a third party site to track visitor activities.

How we use personal information

The primary purpose we collect your personal information is to:

  • provide our products and services to you;
  • update you with notifications and reminders from Healthy Active Pet’s content and marketing team
  • respond to your queries and provide customer support;
  • maintain our relationship with you;
  • identify and track your orders;
  • collect payments from you;
  • provide you with information about our products and services; and
  • conduct research for our own internal purposes.

We may also use your personal information to send you communications (via text or email) and newsletters, and contact you about our goods and services, programs, events, campaigns, promotions, functions or news updates that may be relevant or of interest to you.

We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence

Every commercial electronic communication sent by us will contain a functional unsubscribe facility or otherwise allow you to easily opt out of such communications.

You agree that we may use your personal information for any of the above purposes.

The circumstances in which we may disclose personal information

So that we may use your information for the purposes identified above, we may disclose it to external providers of services, for example, IT service providers and payment processing providers. We may also outsource certain functions of our business, including product sales management, customer relationship management, marketing, and management of our database. In addition you may be accessing our services through applications and platforms which use software systems such as iOS or Android. The vendors of these systems including Apple and Google may receive certain personal information disclosed by you to us through use of those applications. We may disclose your personal information to any of these third party service providers so that they can provide the services to us which they have been engaged to provide.

We may disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, or in order to comply with any legal obligation, or to establish, exercise or defend our legal rights.  We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.

You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy.

You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below. Please note that withdrawing your consent may mean that we are unable to provide you with our services.


Security of your personal information

Once in our possession, we take reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure. When purchasing from us your financial details are passed through a secure server using 256-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact our privacy officer at the details below.

Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.  It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to such disclosure.

Third parties

Our website may contain links to third party websites and social media features that are hosted by a third party. Links to other websites do not constitute sponsorship, endorsement or approval of the information found on those websites.  You should evaluate the accuracy, relevance and suitability for your purposes of any such information.  We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.

Access to and correction of your personal information

We aim to ensure that your personal information is accurate, complete and up to date. To assist us, please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate. Alternatively, users may log into their accounts and may update some of their personal information directly.

You may request us to provide you with access to the personal information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such information it may be necessary for you to satisfactorily verify your identity.

There are exceptional circumstances where access to or correction of your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.

Contact us

If you have any questions or complaints about this privacy policy or our treatment of your personal information, or if you would like to access or amend your personal information, please contact our customer support team at

We will endeavour to:

  • provide an initial response to your query or complaint within 72 hours;
  • investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint; and
  • resolve your query or complaint within 10 business days.

This policy will be reviewed from time to time to take account of new laws and/or changes to our operations.  Any information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.